SHIPPING POLICY CIARAN STUDIO, LDA

PORTUGAL

All orders are shipped from our warehouse in Lisboa, Portugal. After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

METHOD: CTT or DPD express

COST: 6 €

DELIVERY 2-3 Business Days

FREE FROM: 150€

METHOD: CTT or DPD

COST: 4€

DELIVERY 4-6 Business Days (eco shipment)

FREE FROM: 150€

UK

All orders are dispatched from our Lisbon warehouse via UPS service, supporting our commitment to reducing greenhouse gas and local air pollutant emissions. In line with our transparency policy, we will measure and communicate our progress toward this goal.

After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

METHOD: UPS/DHL

COST: £20

DELIVERY: 5-7 Business Days

FREE FROM: £200

Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by Ciaran Studio, Lda. No extra charges will be applied.

USA

All orders are dispatched from our Lisbon warehouse via UPS service, supporting our commitment to reducing greenhouse gas and local air pollutant emissions. In line with our transparency policy, we will measure and communicate our progress toward this goal.

After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

METHOD: UPS/DHL

COST: $25

DELIVERY: 5-7 Business Days

FREE FROM: $250

Duties, Customs & Taxes Included - all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by Ciaran Studio, Lda. No extra charges will be applied.

REST OF EUROPE

All orders are shipped from our warehouse in Lisbon, using UPS Express or UPS Standard services.

After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

METHOD: UPS Express - Air Mail

COST: 15€

DELIVERY: 3-5 Business Days

FREE FROM: 150€

METHOD: UPS Standard - Surface Mail

COST: 9€

DELIVERY: 5-7 Business Days

FREE FROM: 150€

REST OF THE WORLD

All orders are dispatched from our Lisbon warehouse via UPS service, supporting our commitment to reducing greenhouse gas and local air pollutant emissions. In line with our transparency policy, we will measure and communicate our progress toward this goal.

After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

Please note we don't ship to Russia.

See possible TAXES & DUTIES below.

METHOD: UPS Express

COST: 30$

DELIVERY: 5-7 Business Days

FREE FROM: 250$

TAXES AND DUTIES

EUROPEAN UNION, UK, SWITZERLAND, NORWAY, USA

All duties, customs and taxes are included, meaning nothing will be charged.

REST OF EUROPE & REST OF THE WORLD

You may be subject to local import taxes and duties once your package reaches your country. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges.

Exchanges & returns

Exchange

Items can be exchanged within 30 days of their original shipment. The item must be shipped in the same “as new” condition including labels and packaging.

Procedure:

Send an e-mail at: [email protected] (mailto:[email protected]) and let us know your order number, reason for your return, the desired new item code and name, size, and colour you want. We’ll get back to you within 48 hours.

After confirmation from our customer service team, send us the package to our Ciaran studio at the following address at your own cost: CIARAN STUDIO, LDA

RUA PEREIRA HENRIQUES, 1 - ESPAÇO 11 E - 1950-242 LISBOA - PORTUGAL

For all orders, once the item is received and registered, we’ll ship the new one free of charge.

Returns

Items returned within 30 days of their original shipment date in the same “as new” condition will be eligible for a full refund.

First, send us an e-mail at [email protected] (mailto:[email protected]) and let us know, reason for your return, your order number, name and code of the item you are returning.

After confirmation from our customer service team, send us the package to our warehouse address at your own cost: CIARAN STUDIO, LDA

RUA PEREIRA HENRIQUES, 1 - ESPAÇO 11 E - 1950-242 LISBOA - PORTUGAL

Once the package is received and approved, the refund for the total item value will be issued within 5 working days to the same payment method.

If you are in Portugal and want to avoid any additional shipping costs, there is also the option to leave the item at our Dropping Point (free of charge): CIARAN STUDIO, LDA

RUA PEREIRA HENRIQUES, 1 - ESPAÇO 11 E - 1950-242 LISBOA - PORTUGAL

All sale/off-season sales are final and cannot be returned.

Privacy Policy

Privacy Statement

Ciaran Studio, Lda is committed to protecting the privacy and accuracy of confidential information to the extent possible.

Information We Collect

When you place an order on our website www.ciaran.studio we collect the following information in order to fulfil your order and contact you should a query arise: your name, your address, your email address and your phone number .When subscribing to our newsletter, we collect the following information in order to send you the products and features we believe may be most relevant for you: your email address.

How do we protect your information?

The Website uses Secure Socket Layer (SSL) software and similar encrypting systems to protect your information when you purchase products on the Website. Only employees, contractors and agents of the Website operator may access user information on a need to know basis and only for the purposes set forth in this Privacy Policy.

While we make reasonable efforts to ensure your information is processed and stored in a secure manner, we cannot guarantee the security of data transferred over the Internet and you assume the risk of any such transfer.

What happens if the privacy statement changes?

This Privacy Statement was last revised on (01/01/2021). We may change this Privacy Statement at any time and for any reason. We encourage you to review this Privacy Statement each time you visit the website.

If we decide to make a significant change to our Privacy Statement, we will post a notice on the homepage of our website for some time after the change is made.

What about privacy on other websites?

This website may contain links to other websites. Third parties may operate by some of those websites. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others.

We are not responsible for the performance of websites operated by third parties or for your business dealings with them. Therefore, whenever you leave this website we recommend that you review each website’s privacy practices and make your conclusions regarding the adequacy of these practices.

Contact Information

For further information, please contact our team at [email protected]